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Terms & Conditions


Ordering online is easy. We have a simple, easy to navigate site with a full product catalogue which also has sorting and filters to find exactly what you are looking for, together with a clear and concise shopping basket system that only takes a couple of clicks for you to order what you want!  

All products come with a full description of the product and further information such as discounts for minimal packaging. 


All prices are in UK Pounds Sterling £ (GPB). You can pay either by Paypal, or by credit or debit card using Stripe. Both have secure SSL payment environments which fully protect your data and card details. The delivery address details are entered during checkout. We only accept orders for delivery to the buyers billing address. 

The delivery address as given at the time of payment is the only address to which we can ship. Therefore delivery addresses can not be amended or changed after the payment has been made. Orders with incorrect delivery addresses will need to be cancelled and refunded.

Please note: 

  • Deliveries to communal buildings (offices etc) may be delivered to reception only, where any signature obtained constitutes a successful delivery. 

  • We do not deliver to transient addresses (hotels, camp sites etc).

Once you have placed and paid for your order, the automatic system will send you a confirmation email. You may also receive a confirmation of payment from Paypal. So please be careful to enter your email address correctly and be sure to check your email regularly. 

Almost all orders go through without a hitch! However, if we encounter any problems with your order, such as invalid delivery address, then we will need to contact you by email to query these. In the unlikely event that we cannot accept your order, you will be notified by email that your order has been cancelled and a full refund issued through the payment method you used (Paypal or Stripe).


Discounts for minimal packaging:

Because most of our products are intended for use by animals, and we want to keep all our pets and wildlife healthy, once your product has been opened we are not able to accept returns. This is why we individually pack most of our products in branded "see-through" packaging, prior to popping it in your postal box, so that you can see the actual product before you want to open and use it. 

Even though our internal product packaging, where possible, is recyclable, biodegradable and compostable, this still adds to the waste packaging that must be disposed of. And since we always like to keep waste and packaging to a minimum, where possible we prefer not to have to supply a package within a package! Therefore, if you know that you will be happy with the product you have ordered, and wish to have it sent with minimal packaging where the product is packed only in a postal box, we offer a discounted price to you (only available on some products). It does mean that you lose your right to return the product for a refund, because under health and safety legislation, we can't resell any item that has been opened and so may have come into contact with other animals. 

The minimal packaging discount will, of course, be perfect for repeat buyers! If you have previously bought an item and want to buy more, then why pay for extra packaging?!

Discount codes:

From time to time we send out discount codes and special offers. If you have a discount code, then please add it into the coupon box at the checkout screen, and your total saving will be automatically calculated for you. Discounts cannot be applied retrospectively, so make sure you enter the code at the time of placing your order, or you will lose the benefit. Percentage discounts do not apply to postage, which is added at the end of your order. 

Subscribe & Save

We offer a discount for selected items when you subscribe to a regular fortnightly or monthly order. The value of subscription discounts are clearly shown on the relevant product pages where subscriptions are available. 


Once a subscription is set up, you won't need to do anything more. Your selected payment method (Paypal or card via Stripe) will be automatically debited and your order dispatched within a day or two.

Due to the set up of the automated system, it's not possible for customers to buy a product subscription and another product at the same time. For the same reason, it's not possible to use coupon discount codes for subscription orders. So if you do want other items or to use a coupon discount code, you'll have to make a separate purchase for those items. 

If you have any queries at all about your subscription, or need to change the frequency of your deliveries, or change the delivery address, or if you wish to cancel your subscription, you will need to let us know either via email to or by using our contact form and we will reply and action any necessary changes without delay.  


Nature's Goodies reserve the right to amend details of products bought with subscriptions (including price). If such changes are made to an item for which you have a subscription, we will always contact you to keep you informed via email of the amendments and to ask if you wish to continue with your subscription. 

Nature's Goodies reserve the right to cancel subscriptions at any time. In this unlikely event, we will always notify you via email of the reason(s) for the cancellation. 


Delivery addresses

The delivery address as given at the time of payment is the only address to which we can ship. Therefore delivery addresses can not be amended or changed after the payment has been made. Orders with incorrect delivery addresses will need to be cancelled and refunded.

Please note: 

  • Deliveries to communal buildings (offices etc) may be delivered to reception only, where any signature obtained constitutes a successful delivery. 

  • We do not deliver to transient addresses (hotels, camp sites etc).

Dispatch information & delivery charges

All items will be carefully packaged in environmentally friendly packaging where possible. All orders are sent via tracked mail, and are usually dispatched within two working days after payment has been received. For your convenience and peace of mind, you will be sent confirmation of dispatch by email.

Delivery charges (where applicable) are added at checkout.

Standard UK delivery charges:

£3.95 to any destination in the UK

FREE DELIVERY if you spend over £35!!

Express delivery (delivery one working day after dispatch):

£8.95 to any destination in the UK 

Local collection

We are based in Wirral in Merseyside (CH41), so if you are local to us and would like to collect your order, then you won't have to pay for delivery. Simply select "Local Collection" at checkout, and there will be no delivery charge added to your order. 

As we are often out and about, you will need to contact us in order to organise the collection day and time. Please either phone us on 07985-166765, or message us via Email, WhatsApp, standard text, or even Instagram or Facebook message, so that you can arrange your collection day/time. You can also use our contact form here. You will need to tell us your order number when you contact us and bring a copy of your order details with you at the time of collection. 

If you have placed an order for someone else to collect, you will need to contact us first to inform us that someone other than you is to collect your order, before they also contact us directly to arrange collection. Your nominated collector will need to bring a copy of your order details with them in order to be able to collect on your behalf. 

International Delivery (orders for delivery to destinations outside of the UK)

Most products in our catalogue are available for delivery worldwide, but not all.

Global customs regulations prohibit the export of any products which may contain seeds. These regulations keep each country’s ecology safe, aiding conservation by preventing any accidental introductions of non-native species into each country. 


For us, and for you, this means that all of our products made with hay and all those made with pine cones are not eligible for shipment to destinations outside of the UK. To help you, we have added this information to each of these affected products, both in the written description and in the images. If you miss seeing this information and do order any of these products for delivery to a destination outside of the UK, then we are sorry but we'll have to cancel them from your order and issue you with a refund / partial refund for them. Thank you for your understanding. 

Standard International Delivery charges

£14.95 - to Europe (click here to see the list of countries included in Europe) 

£22.50 - to the rest of the world


Your purchase is covered by the Consumer Contracts Regulations (previously Distance Selling Regulations). Your consumer rights allow you to cancel your order within 14 days of receipt of your purchase, as long as the item is unopened and in the condition it was sent. 

Please note: 

  • Buyer pays return postage. You are advised to use a tracked service and obtain a tracking number.

  • Items must be returned within 14 days of notification of your intention to cancel.

  • Refunds will be issued within 14 days of receipt and checking of the goods upon their return. 

  • New items must be returned as delivered: unopened and unused. Where items have been handled more than necessary, we reserve the right to deduct necessary costs. 

  • Tailor-made and bespoke products (those made to order) are exempt - you have no legal right to cancel. 

  • Items bought with the "minimal packaging discount" are exempt - you have chosen the option to forfeit your right to return (see details regarding minimal packaging discounts).

If you wish to return your item, please contact us directly for return information.  

If you have any problems with your order, please contact us directly and we will be happy to help.

If you wish to cancel your order soon after placing it (before delivery), this can only be done if the order has not been dispatched. Please contact us immediately by email to or by using our contact form. Once we have dispatched an order, you are notified of shipment by email and it is then too late to cancel your order. You will need to take delivery of the goods and then initiate a return. 



Nature's Goodies reserves the right to cancel any orders prior to shipment, if it is deemed that the order is unfulfillable. You, the consumer, will be notified of any reasons for cancellation and any refund due will be issued without undue delay.

All goods purchased from Nature's Goodies, whether purchased directly from this website or from any of our other outlets, shall remain the property of Nature's Goodies until successful delivery is effected to the buyer. 

Unless express permission is granted to the buyer by way of a signed contract with Nature's Goodies, all goods purchased from Nature's Goodies, whether purchased directly from this website or from any of our other outlets, are for personal use of the buyer only and are not for resale.


This site, is a safe and secure site. Your concerns are our concerns and we always endeavour to provide you with the highest level of security both off and online. Our webhosts provide a guaranteed 100% virus-free and malware-safe online environment. 

Payment and credit card security - Online credit card payments are processed through Paypal or Stripe, within their secure SSL payment environments. These are the most secure methods of paying online as no card details come to us in any form. 

E-mail security - All our incoming and outgoing e-mail is automatically scanned with the latest anti-virus software.

Credit card fraud - We work in conjunction with payment processors to combat credit card fraud. All possible steps are taken to try to ensure that we do not accept payments or orders where cards are suspected of being fraudulently used. 

Cookies Explained

This site uses cookies. These are are a safe and necessary simple type of computer code that allows ours and many other websites to function properly. They are used on the site to keep track of the contents of your basket, and to transfer information over to the payment providers for payment. 

They are also used on this site to provide site usage data analysis using Google Analytics. This allows us to keep improving this site in order to enhance your user experience. Site analysis data such as these are completely anonymous.

All data are held in accordance with our internal data protection and privacy policies (see below).

What are Cookies? 

We use the term cookie to describe cookies and similar technologies such as tags and pixels. Cookies are small data files that websites place on your computer, laptop or mobile device.


Our use of Cookies 

We use Cookies for the following purposes: 

  • To improve the performance of our website by understanding which parts work well, and which don't.

  • To measure how effective our online advertising and marketing communications are.

  • To enable us to collect information about how you and other people use our websites.

  • To improve your experience on our website, for example we use Cookies to remember the products you’ve put in your basket for transfer to the payment system.


We use the following Cookies: 

  • Strictly necessary Cookies. These are Cookies that are required for the operation of our website. They are necessary for the safety, security and integrity of the site. For example, they help support the structure of the pages that are displayed to you, help to improve navigation and allow you to return to pages you have previously visited. This type of Cookie only lasts for the duration of the time you are visiting the website. When you leave the website they are deleted automatically. 

  • Performance Cookies or analytical Cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. The data are aggregated and anonymised, which means we cannot identify you as an individual. 

  • Functionality Cookies. These are used by your device to recognise you when you return to our website (e.g. your history and cache). These Cookies will remain on your device until you choose to clear them. 

  • Targeting Cookies. Currently we do not use targeted advertising nor have third party advertisers on our website, so we do not use targeting cookies. However, targeting cookies which recognise your use of our website may be used by your browser, your ISP and / or mobile provider or by any other third-party application running on your device. These Cookies may collect information about your browsing habits and allow those external services to show you adverts while you are browsing other sites on the internet. They are set by those third parties. They help them to understand the performance of their marketing activities and improve the relevance of the adverts that you see on their websites.


Blocking or restricting Cookies. You can stop cookies being used on your device by activating the setting on your browser that allows you to block the deployment of all or some Cookies.

Please visit to find out how.

Please note, if you use your browser settings to block Cookies you may not be able to access parts or all of our website.


By using this website and the checkout facility you are confirming that you agree to the use of cookies on our site.



We do not disclose customer's or recipient's information to third parties, except for the purposes of processing, effecting and dispatching orders where necessary.​ The personal information which is held by this site is held securely in accordance with internal data protection procedures, security policy, English law and GDPR Regulations.​ We do not send unsolicited (or spam) e-mail. We will e-mail you with regards to an order you have placed or an enquiry you have made, or when you have subscribed to newsletters. You will always have the option to unsubscribe from newsletters


​Data collected by this site are used to take and fulfil customer orders, administer and enhance the site and service, and we only disclose information to third-parties for delivery purposes, and where permission is granted for the purposes of publicity (see below).


You are more than welcome to send us your pictures of your pets enjoying using our products. You can send them via e-mail, via our facebook page or via any social media platform. Please note that by sending us your images, or tagging us or our social media page(s) in posts in publicly visible social media, you are agreeing to our use of your image(s) and associated non-personal information for the purposes of publicity and marketing in any media.


All content on this website is copyright property of Nature's Goodies. No reproductions of any images, text or any other material may be made or distributed without our express written permission.

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